Ah….Gambino’s. How I want to love you. At first buffet…you struck me as a cross between my beloved Mazzio’s and Godfather’s….and that was amazing. But the service, staff, and facilities just continue to overshadow the potential of this place.
My first trip was for a buffet, and standing at the buffet table…all I could hear is complaints that the pizzas were old…new pizzas taking too long…and a loud woman at the counter screaming about how she has waited almost 45 mins for her to-go order.
I picked up a few slices and hit the drink machine….no Dr. Pepper….or Coke…or much of anything. It did take almost 25 mins for a new pizza to hit the buffet line after I sat down. This is not looking good. But despite this…and the not-quite-fresh-probably-been-there-awhile-slices I had were great…even lukewarm. That’s saying something. So I am thinking this is just a fluke.
I return a few weeks later and the place is warm…like the A/C is out. the salad bar is pushed over to the side. I am told they no longer do buffet or salad bar. I pay 15 bucks for a large pizza to go that takes well over 30 mins to get.
“Sorry but it’s gonna be awhile since I am the only one here.” I am told. The other customers are complaining they have no ice for their drinks.
I finally get my pizza and eat it on the road. It’s very good….but there shouldn’t be this much drama getting it. I hope the smooth out the kinks soon because I can see this place easily being the best pie in Burleson…but they gotta earn it.